FAQ

We chose Polar because it offers a developer-first commerce stack that unifies checkout, entitlements, receipts, payouts, and a customer portal in one API. It also handles global payments, taxes, refunds, and compliance, allowing us to focus on building Mona's kiosk experience while maintaining a direct relationship with our customers.

For more information about Polar, visit its official site .

Currently, you can access one-time payment posts or subscription-based posts. We plan to introduce more options in the future — stay tuned!

Yes. Polar supports global payments (except from sanctioned countries). You can pay using international methods, including credit cards from any country. Wallet payments such as Apple Pay and Google Pay are also supported, depending on your device and browser.

Please note that international cards incur an additional 1.5% fee.

For more details, visit its document .

Each successful checkout email includes a secure Polar Portal link, where you can download invoices, update your payment method, switch tiers, or cancel your plan.

You can also access the same Polar customer portal by selecting "My Purchases" after logging in to Mona. A short-lived portal session is securely requested from Polar, ensuring that no static links are ever exposed.

For more details, visit its document .

Only the information Polar needs to process payments: your email address, cookies, selected item, currency, VAT/tax metadata, and audit events linked to your entitlements.

We never share your browsing history, saved prompts, or workspace data. For full details, please see our privacy policy.

Polar automatically calculates applicable taxes (VAT, GST, or sales tax) for each checkout based on your billing country, business status, and the product metadata we provide.

These rates are maintained and updated directly by Polar, so Mona does not keep separate tax tables or modify the totals displayed during checkout.

For more information, visit its document .

To request a refund, please email mymona.xyz@gmail.com with the details below. They will help us locate and verify your transaction.

Refunds cover up to 70% of the order total to account for payment processing fees and other associated costs. Approved refunds are reviewed and processed within 5–10 business days, and funds will be returned via your original payment method once Polar finalizes the ledger update.

For more information, visit its document .

• Reason for the refund
• Invoice number
• Customer email address
• Payment timestamp
• Amount paid
• Screenshot of the invoice details

No, mymona.xyz is an independent project powered by Polar.